Civil Service & Public Sector

Continuing in the standard of excellence set by previous editions, this sixth edition assesses the bureaucracies and development of governments aro...

In 1968 a theory of social equity was developed and put forward as the "third pillar for public administration, with the same status as economy and...

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-ste...

Fiscal cutbacks, the public's declining confidence in government, and new ideologies are forcing the public sector in industrialized democracies to...

This straightforward and practical guide outlines a strategic approach to public involvement in government decision making. Prepares public manager...

Distinguished scholars from six countries investigate the effects of reforms in a number of areas, including budgeting, personnel management, and a...

To keep government operating smoothly, changes in public managementpolicy and strategy usually follow the old rule of change--that itmust evolve in...

Russ Linden's Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change wi...

Public administration is commonly assumed to be a young discipline, rooted in law and political science, with little history of its own. Likewise, ...

The survival and success of public organizations depends on employee satisfaction and motivation to improve performance. New Strategies for Public ...

While many books hype the latest fad, here at last (!) is a?realist's' toolbox designed for public administrators who need toknow the costs as well...

In Governance in the Twenty-first Century Canadian and international experts recognize both the difficulty of making predictions and the need to co...

The concept and practice of civic service is deeply rooted in America's past, present, and future, and has been a featured component of recent pres...

Proving that public service excellence is not an oxymoron but an achievable reality, The Three Pillars of Public Management provides a framework, b...

Fiscal cutbacks, the public's declining confidence in government, and new ideologies are forcing the public sector in industrialized democracies to...

Distinguished scholars from six countries investigate the effects of reforms in a number of areas, including budgeting, personnel management, and a...

Evaluation is a controversial and little-understood strategy of public governance, control, and decision making. As early as classical antiquity, s...

In this major work, Bourdieu examines the distinctive forms of power - political, intellectual, bureaucratic and economic - by means of which conte...

Based on five years fieldwork it is a timely analysis of the current status of logistics and its future role in European business.

This book provides a succinct overview of the development of the civil service since the Second World War. Adopting a broad, historical approach, i...

A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching ab...

This major text for students of public services management combines well-developed management theory with research from a range of countries includ...

This major text for students of public services management combines well-developed management theory with research from a range of countries includ...

The Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services mana...