60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide
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A01=Freda Hansburg
A01=Melvin L. Silberman
approach
Author_Freda Hansburg
Author_Melvin L. Silberman
Category=KJ
conflict
conflict effectively
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readymade
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resolve conflict effectively leaders
series
situation
situations
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Product details
- ISBN 9780787973513
- Weight: 127g
- Dimensions: 216 x 279mm
- Publication Date: 07 Jan 2005
- Publisher: John Wiley & Sons Inc
- Publication City/Country: US
- Product Form: Paperback
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Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
- Get tension right out on the table
- Figure out what?s bothering the other person
- Communicate the real, underlying concerns
Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.
Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.
