Academic Library and Its Users
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€192.20
A01=Peter Jordan
academic library service evaluation
Academic Staff
Ad Hoc Group
Author_Peter Jordan
Category=GLC
Category=GLM
Category=JNV
Collaborative Student Groups
Computerization
councils
Demand Reduction Strategies
distance learning support
Educated End Users
Enquiry Desks
eq_bestseller
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Face To Face
Follow
funding
higher education services
information literacy
Inter-library Loans Service
joint
Joint Funding Councils
Librarian's Role
librarianship
libraries
Libraries Review Group
Library Effectiveness
Library Staff
library user behaviour
Local Education Authority Control
manchester
Manchester Metropolitan University
metropolitan
National Committee
Parttime Students
Pause
PC Laboratory
Social Action Approach
staff
subject
subject liaison librarianship
Subject Librarians
UK Date
university
User Education
user satisfaction assessment
Product details
- ISBN 9780566079399
- Weight: 470g
- Dimensions: 156 x 234mm
- Publication Date: 14 Oct 1998
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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The many recent changes in higher and further education mean that it is more important than ever to analyse the needs of academic library users, and both promote and provide the service they require. This constructive book, pervaded throughout by the impact of IT on the learning environment, surveys the influences on today's academic library, and explains how to increase user satisfaction through quality management. The author focuses particularly on users' behaviour in the library, the problems they cause or encounter, and how libraries cope. The book examines the varying needs of undergraduate and graduate, mature and part-time students, overseas students, franchised students, distance learners and other groups with special needs, explaining ways in which these needs can be identified and the service evaluated. One chapter is devoted to research and researchers' information demands. The particular requirements of subject communities and their consequences for academic libraries are also investigated, as well as the requirements of teaching staff and ways in which the library can work with them. The author emphasizes the importance of user education programmes and explains how to promote the library effectively with limited resources. For librarians, heads of services and senior library managers in further and higher education, and those, such as subject librarians, responsible for specific student groups, this book provides a comprehensive and realistic guide to providing and promoting a quality service. Students of librarianship and information management will gain valuable insight from this book into user analysis and improving the performance of information provision.
Peter Jordan was Head of Reader Services at Manchester Metropolitan University until 1993 and now lectures on library management. He is the author of many publications on the subject, including Staff Management in Library and Information Work,Third Edition, also published by Gower.
