Administrative Intelligence

With its tools to build scalable infrastructure from the outset and make businesses more agile, efficient, and resilient, this book navigates the complex and often competing approaches from business, management, and social science research to provide a straightforward model with practical guidance for companies to streamline administrative systems, reduce inefficiencies, and prevent organizational burnout.

Providing a clear and concise alternative to expensive consultants or trendy apps, it guides leaders to solve three key problems undermining organizations today: (1) employee burnout and turnover; (2) constant updates and changes to technology resources; and (3) the inability of organizations’ infrastructure to keep up in a perpetually shifting and fast-paced environment. Written by consultant-researchers specializing in behavior, evidence-based practice, and ethics, this book equips CEOs, COOs, entrepreneurs, and organizational leaders with proven strategies to address burnout, streamline workflows, and unite multi-generational teams. It goes on to show how to embed values into daily operations, eliminate bottlenecks, and harness the best ideas across the organization. Readers will learn to evaluate technology for true impact, build agility, and create a high-performing infrastructure that hums in the background while the business thrives.

The actionable, evidence-based strategies in this book are ideal for senior managers and leaders, as well as business and leadership students, particularly in organizations facing change due to AI and the tech startup and nonprofit sectors.

Jennifer P. Wisdom is a distinguished clinical and organizational psychologist, consultant, executive coach, author, professor, TEDx speaker, and past president of the Society of Psychologists in Leadership.

Cynthia Drake Morrow is a health services researcher, an educator in public health and research methods at Michigan State University, and a consultant in life sciences.