AI-Centric HR Operating Model

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A01=Tess Hilson-Greener
AI and human judgement
AI and people analytics
AI for workforce insights
AI governance in HR
AI in HR
AI-centric HR
AI-enabled HR
AI-powered people function
Author_Tess Hilson-Greener
Category=KJC
Category=KJMV2
Category=UYQ
commercial impact of HR
data-driven HR decisions
digital HR transformation
employee engagement and AI
enterprise people strategy
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
ethical AI in HR
forthcoming
future of HR
HR business alignment
HR capability building
HR decision-making speed
HR innovation strategy
HR operating capability
HR operating model design
HR productivity improvement
HR technology strategy
HR transformation
human-centered AI
Kogan Page
modern HR operating models
operating HR in the AI era
organizational resilience
people executives
people function relevance
people strategy and AI
performance-driven HR
responsible AI adoption
senior HR leaders
strategic HR leadership
Tess Hilson-Greener
The AI-Centric HR Operating Model
trust in AI systems
value-driven HR
workforce performance strategy

Product details

  • ISBN 9781398629714
  • Dimensions: 156 x 234mm
  • Publication Date: 03 Oct 2026
  • Publisher: Kogan Page Ltd
  • Publication City/Country: GB
  • Product Form: Paperback
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Embed AI at the heart of HR to drive workforce performance, commercial impact and long-term relevance.

The AI-Centric HR Operating Model is a strategic guide for senior HR leaders and people executives who must integrate artificial intelligence into their operating models to remain integral to business performance. Written by Tess Hilson-Greener, this book explains how HR can move beyond legacy structures and process-heavy activity to design an AI-centric model aligned to how value is now created across the organization.

Grounded in ethics and human value, the book shows how AI should be embedded across HR as a core operating capability not as a technology add-on. It demonstrates how AI can amplify human judgement, creativity and insight while improving productivity, decision-making speed and organizational resilience, ensuring HR drives both people outcomes and commercial results.

You'll learn how to:
- Design an AI-centric HR operating model aligned to business strategy
- Embed AI across HR to improve productivity, capability and decision-making
- Align human judgement and creativity with AI-enabled performance insights
- Ensure ethical, human-centered AI adoption that builds trust and engagement

With research-led insight, senior leader perspectives and real-world organizational evidence, The AI-Centric HR Operating Model helps HR leaders strengthen relevance, accelerate impact and position the people function as a central driver of performance in the AI era.

Themes include: AI in HR, HR operating models, workforce performance, ethical AI, people strategy, organizational resilience, human-centered AI, business alignment

Tess Hilson-Greener is an international speaker, researcher, transformation leader and founder of the HR2035 Foundation. With more than 30 years' experience across global organizations, government and private equity-backed enterprises, she specializes in AI-mediated organizations, workforce transformation, governance and decision architecture. Her work combines expertise across HR, organizational design, technology, executive leadership and enterprise transformation. Based in London, UK, she is also the creator of the PXB Ecosystem™, a decision-based operating architecture designed to help organizations embed accountability, governance and performance into AI-enabled execution.

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