A01=Angela Dahlberg
Air Canada
Air Rage
airline
Airline Employees
Airline Workers
Author_Angela Dahlberg
aviation
aviation human factors
Aviation System
cabin
Cabin Air Quality
Cabin Crew
Cabin Crew Members
Category=JBFK
Category=KNG
crew
crew-passenger interaction
Disruptive Passenger
Disruptive Passenger Incidents
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
error management models
FAA
Federal Aviation Administration
Flight Crew
Flight Crew Errors
ICAO
International Air Transport Association
Job Functions
member
misconduct
organisational safety culture
passenger
passenger behaviour analysis
Passenger Cabin
Passenger Misconduct
passenger misconduct prevention strategies
Peel Regional Police
service versus safety conflict
system
traveler
Unruly Passengers
Video Gambling
workers
Workplace Violence
Young Man
Product details
- ISBN 9780754613251
- Weight: 770g
- Dimensions: 156 x 234mm
- Publication Date: 28 May 2001
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
Angela Dahlberg is president of DAHLBERG & ASSOCIATES, an aviation management consultancy located in Calgary, Alberta, Canada. Angela Dahlberg received her education in Bonn, Germany, Madrid and Salamanca, Spain. She brings to D&A 25 years experience in aviation management. Her responsibilities increased progressively covering line management, training, station operations control management, cabin safety policies and procedures, and regional management. Angela Dahlberg has researched the phenomenon of disruptive passengers since 1995. She is a member of the Transport Canada Working Group on Prohibition of Interference with Crew Members.
