Anytime, Anywhere
Regular price
€18.99
A01=Robert Spector
Author_Robert Spector
Category=KJE
Category=KJMV7
Category=KJSU
Category=UDB
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_nobargain
eq_non-fiction
Product details
- ISBN 9780738208039
- Dimensions: 140 x 210mm
- Publication Date: 18 Dec 2002
- Publisher: INGRAM PUBLISHER SERVICES US
- Publication City/Country: US
- Product Form: Paperback
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In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve.Packed with practical advice and colourful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.
Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national best sellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit www.robertspector.com.
