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Auditing Organizational Communication

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advanced communication audit methodologies
Betweenness Centrality Index
Bird's Eye
Bird’s Eye
business performance analysis
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Ceo Succession
climate
Closed Type Questions
Communication Audit
Communication Satisfaction
Communication Satisfaction Questionnaire
Constructive Interpersonal Relationships
corporate culture evaluation
critical
Critical Incident Technique
Demarcation Lines
ECCO
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Human Resource Management Division
incident
information
leadership communication strategies
Major Crime Investigations
Major Police Organization
management
organisational communication research
Organization's Communication Climate
Organizational Communication Courses
Organization’s Communication Climate
Part-time Respondents
Pharmacist Patient Communication
qualitative data collection
Sensemaking Activity
Sensemaking Approach
Sensemaking Process
social network mapping
systems
team
technique
top
Top Secret
Total Improvement Score
upward
Van Der Jagt
Wilcoxon Signed Ranks Test

Product details

  • ISBN 9780415414456
  • Weight: 929g
  • Dimensions: 156 x 234mm
  • Publication Date: 24 Mar 2009
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
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Description

Auditing Organizational Communication is a thoroughly revised and updated new edition of the successful Handbook of Communication Audits for Organizations, which has established itself as a core text in the field of organizational communication. Research studies consistently show the importance of effective communication for business success. They also underscore the necessity for organizations to put in place validated techniques to enable them to systematically measure and monitor their communications. This Handbook equips readers with the vital analytic tools required to conduct such assessments.

Owen Hargie, Dennis Tourish and distinguished contributors drawn from both industry and academia:

  • provide a comprehensive analysis of research, theory and practice pertaining to the communication audit approach
  • review the main options confronting organizations embarking on audit
  • discuss the merits and demerits of the approaches available
  • provide case studies of the communication audit process in action
  • illustrate how findings can be interpreted so that suitable recommendations can be framed
  • outline how reports emanating from such audits should be constructed.

This second edition arrives at a time of considerable growing interest in the area. A large volume of research has been published since the last edition of the book, and the text has been comprehensively updated by reviewing this wealth of data. In addition, new chapters on social network analysis and auditing the communication revolution have been added, together with new case study chapters illustrating audits in action.
About

Owen Hargie is Professor of Communication at the University of Ulster, and Dennis Tourish is a Professor at Aberdeen Business School, Robert Gordon University. They have previously co-authored Key Issues in Organizational Communication, Communication in Management, and Communication Skills for Effective Management.