A01=Robert C. Camp
Action Plans
Author_Robert C. Camp
Benchmark
business process optimization
Category=KJC
comparative analysis methods
Competitive Gap
Data Collection Methods
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Functional Goals
implementing benchmarking in organizations
organizational change management
performance gap analysis
process improvement tools
quality management systems
Recalibrating
Product details
- ISBN 9781563273520
- Weight: 1050g
- Dimensions: 152 x 229mm
- Publication Date: 31 Aug 2006
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Paperback
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Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents other examples of the process, including its dramatic application to L.L. Bean. He uses these examples to show managers how to relate benchmarking to their own circumstances and then provides them with expert strategy and tips so that they can efficiently and easily launch their own quest for best performance.
