Benchmarks in Hospitality and Tourism
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A01=Sungsoo Pyo
Author_Sungsoo Pyo
benchmarking
benchmarking methods for hospitality industry
Caribbean resort case studies
Case Study
Category=KNS
Category=KNSG
Customer Satisfaction Barometer
Data Envelopment Analysis
Data Set
david
environmental
environmental sustainability practices
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
excelsior
front
Front Office
Front Office Staff
Front Office Work
Haworth Hospitality Press
hospitality operations research
hotel
Hotel Excelsior
Hotel Front Office
leslie
management
National Customer Satisfaction Indices
office
performance improvement strategies
Quadrant Iii
Restaurant Administration Quarterly
service quality measurement
system
tourism accreditation standards
UK Hotel
Winter Half Year
Product details
- ISBN 9780789019158
- Weight: 320g
- Dimensions: 152 x 212mm
- Publication Date: 27 Aug 2002
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Paperback
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How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.After an overview of benchmarking concepts and processes, this essential book explores:
- benchmarking’s strengths and weaknesses
- ways to apply benchmarking to tourist facilities and destinations
- the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it
- a procedure for identifying benchmarking partners
- the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it
- the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees
- benchmarks in quality management
- benchmarks in accreditation for hospitality and tourism businesses
- a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance
