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Beyond the Lean Office

Kevin J. Duggan
€40.99
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Abnormal Flow
Achieve Operational Excellence
Author_Kevin J. Duggan
Business Process
Category=KJMV5
Chris's Office
Continuous Improvement Tools
Corrective Action Plan
Departmental Organizational Chart
E-mail Inbox
Entire Customer Base
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eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
FIFO Lane
Initialization Point
knowledge work optimization
Lean Office
Lean Tools
Mercy Hospital
non-manufacturing operations
office value stream
Operational Excellence
Operational Excellence in the office
organizational process improvement
Ping Pong Balls
Processing Cell
Rapid Improvement Event
Reliable and predictable output
Self-healing flow
self-healing office systems
service process design
Single Point Initialization
Supporting Business Growth
Sustained Business Growth
Takt Time
Varying Task Times
Vice Versa
Workflow Cycles
workflow reliability

Product details

  • ISBN 9781498712484
  • Weight: 250g
  • Dimensions: 156 x 234mm
  • Publication Date: 22 Jan 2016
  • Publisher: Taylor & Francis Inc
  • Publication City/Country: US
  • Product Form: Paperback
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Description

While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other than manufacturing. This book fills that need.
Beyond the Lean Office uses a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence. The story illustrates the day-to-day issues that most organizations face in their pursuit of Operational Excellence.

To achieve Operational Excellence, it takes more than just a strong leader with passion and drive. The key ingredient is practical knowledge that can be applied quickly and easily by following a process. This book supplies step-by-step guidance on how to move your office services from point A to point B. The practical insights and guidance presented here create a road map that can be shared with each employee to rapidly move your organization forward. All chapters also include a From the Author section that shares authoritative insights on the topic at hand.

After reading this book, you will understand how to design and create self-healing flow that provides reliable, predictable output in the office and operates without the need for management intervention to deliver the services provided by the office. Instead, management focuses on the activities that grow your enterprise.
About Kevin J. Duggan
Kevin J. Duggan has more than 30 years’ experience applying advanced Lean techniques to achieve Operational Excellence and is the author of three books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth ; Creating Mixed Model Value Streams ; and The Office That Grows Your Business: Achieving Operational Excellence in Your Business Processes . A recognized authority on Operational Excellence, Kevin has contributed to publications such as Industry Week , Aviation Week , Food Engineering , Flow Control , Assembly , Lean Management Journal , and Plant Services and has appeared on CNN and the Fox Business Network. He is a frequent keynote speaker, master of ceremonies, and panelist at both public and private conferences globally and lectures graduate students in colleges throughout the United States.

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