A01=Kerstin Peterson
Area Code
Author_Kerstin Peterson
Auto Attendant
Automatic Call Distribution
call center management
Caller Id
Category=KJ
Category=UB
Category=UTF
Category=UYF
CLEC
competitive local exchange carrier
CT
customer
Dial Tone
digital voice transmission
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Equipm Ent
equipment
Frame Relay
interactive
internet
IP Telephony
ISDN Service
IVR
IVR System
key
Key Systems
LAN
Local Telephone Company
Northern Telecom
Out-of Band Signaling
PBX
phone
Phone System
Play Back
premises
protocol
response
structured cabling systems
Tcp
telecom system selection guide
telecommunications infrastructure
Toll Free Service
TTS
unified messaging solutions
Vice Versa
voice
Product details
- ISBN 9781138412354
- Weight: 453g
- Dimensions: 152 x 229mm
- Publication Date: 27 Jul 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
Secure
checkout
Fast Shipping
Easy returns
For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voicemail, interactive voice response, fax-on-demand, T-1, DSL, etc.). The author explains how each technology works, and what its practical applications are, so readers can choose the best systems and services for their needs. The book includes lists of products and vendors, plus sample RFPs (request for proposal) that are easily customized for a particular telecom system or cabling purchase. ;
Kerstin Peterson has been in telecommunications for 14 years. She's worked as a telecom analyst for the University of Pennsylvania, ALPO Petfoods and Dean Witter Reynolds, and spent five years as owner/operator of an interconnect company. She has written for Teleconnect magazine, Computer Telephony magazine and Call Center Magazine since 1996 and works as a contract project manager and freelance technical writer. Kerstin can be reached through her Web site, www.kerstin.net.
