A01=Madeline Bodin
ACD Statistic
ACD System
advanced call center operations
Agent Groups
Ani
Area Codes
Author_Madeline Bodin
Automatic Call Distributor
Call Center Management
Call Center Management Software
Caller Id
Category=KC
Category=KJS
Category=UB
Category=UTF
Category=UYF
customer support technology
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
interactive voice response
IVR System
LAN
Local Phone Company
Long Distance Carrier
Long Distance Company
Long Distance Service
MCI
Phone System
Predictive Dialing
Preview Dialing
statistical call analysis
telecommunications infrastructure
Telephone System
telephony server integration
Toll Free Services
Trunk Group
Voice Processing
Voice Processing Systems
Voice Response Unit
workforce management systems
Product details
- ISBN 9781138412330
- Weight: 453g
- Dimensions: 152 x 229mm
- Publication Date: 21 Aug 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.
