A01=Keith Dawson
ACD Vendor
advanced call center technology trends
Agent's Desktop
Agent’s Desktop
Author_Keith Dawson
Call Center
Call Center Development
Call Center Industry
Call Center Managers
Call Center Technologies
Category=KJC
Category=KJS
Category=KJSU
Category=UB
Category=UT
Category=UY
Company Wide Strategy
Company's Call Center
Company’s Call Center
Computer Telephony
Computer Telephony Integration
contact center operations
CTI
customer
Customer Information Systems
customer relationship management
dialer
disaster recovery planning
e-commerce integration
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Follow
global business strategy
Growing Call Center
In-house Call Center
Inbound
industry
information
managers
Outbound Call Center
Outbound Dialing
Phone Systems
predictive
Predictive Dialing
routing
screen
Service Bureaus
skills-based
speech recognition systems
systems
Utes
Virtual Call Center
Wo
Product details
- ISBN 9781578200504
- Weight: 410g
- Dimensions: 152 x 229mm
- Publication Date: 06 Jan 1999
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary .
