Change and Continuity Management in the Public Sector
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€80.99
8-Point Management
A01=Rebecca E. Dalli Gonzi
Age Group_Uncategorized
Age Group_Uncategorized
Author_Rebecca E. Dalli Gonzi
automatic-update
B01=Simon Grima
Category1=Non-Fiction
Category=JPP
Category=KJMD
Change Management
COP=United Kingdom
Decision Making
Delivery_Delivery within 10-20 working days
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Innovation
Language_English
Leadership
Management
PA=Available
Price_€50 to €100
PS=Active
Public Sector
Risk Management
softlaunch
Product details
- ISBN 9781789731682
- Weight: 341g
- Dimensions: 152 x 229mm
- Publication Date: 24 Apr 2019
- Publisher: Emerald Publishing Limited
- Publication City/Country: GB
- Product Form: Hardback
- Language: English
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The customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day policy is overlooked to accommodate management by crisis. Generally, emergency situations call for effective steps to be taken, constrained by short time frames and a dispersed public workforce.
Managing teams require structure in their response to an evolving crises, which is generally a difficult position to attain when information and resources are limited. Protocol and response plans are only activated in extreme crises, leaving a gap in response when overload has been reached but is not within the stipulated margins. Recognition at this stage is important if successful outcomes are to be achieved. This book proposes an 8-point model, which it labels the DALI Model, for responding to these situations, to simplify and synthesize decision-making processes.
Dr. Rebecca Dalli Gonza (PhD) is a lecturer at the Department for Construction and Property Management. She is a registered and certified civil engineer by the Chamber of Architects, Malta, and founded a business advisory service to assist businesses in taking strategic decisions in 2013.
Dr. Simon Grima (PhD) is the Head of the Insurance Department and a Senior Lecturer at the University of Malta. He served as the President of the Malta Association of Risk Management (MARM) and Malta Association of Compliance, and has over 25 years of experience in in Financial Services, Internal Controls, Investments and IT.
