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Communicate in a Crisis

Kate Hartley
€43.99
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A01=Kate Hartley
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Author_Kate Hartley
automatic-update
battering
behaviours
business-minded
Category1=Non-Fiction
Category=KJM
Category=KJP
Category=KJS
competing to see
competition
conceptions
consumer behaviour
coordinated
COP=United Kingdom
crisis communications
crisis counseling
crisis intervention
crisis management
crisis response plan
deal with crises
death and dying
Delivery_Delivery within 10-20 working days
desires
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
experience or education
find the passion
hoping for better
in-class
influencer marketing
influencers
information and techniques
insignia
instantaneous
Language_English
PA=Available
pain and suffering
Price_€20 to €50
PS=Active
re-branding
refreshers
repositions
reputation management
research and statistics
researched and presented
response
rivkin
social media monitoring
softlaunch
spirituality
stakeholder
successes
synchronize
taking into account
time-lines
transparency
varying

Product details

  • ISBN 9780749486501
  • Weight: 381g
  • Dimensions: 155 x 235mm
  • Publication Date: 03 Aug 2019
  • Publisher: Kogan Page Ltd
  • Publication City/Country: GB
  • Product Form: Paperback
  • Language: English
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Description

Communicate in a Crisis is the definitive guide for any PR or marketing professional to recognize, plan and respond to a sudden wildfire of consumer-led reaction, 'manipulated outrage' sparked from interaction on news feed algorithms, fuelled by social media and the constant demand for an instantaneous response.

This book turns the traditional crisis management approach on its head, starting by understanding changing consumer behaviours and the new 'threat' for brands, then outlining practical steps to prepare, synchronize and execute a coordinated brand response across all channels - under pressure. It reveals why we love to hate our favourite brands, how to recognize a day to day problem from a crisis, and offers valuable advice, such as using influencers and brand advocates to address social media trolls, rumours and the impact of fake news. With unique case studies, interviews and anecdotes from global leaders, Communicate in a Crisis will embed a bottom-up culture of long-term reputation management, always ready to face the unexpected.
About Kate Hartley
Kate Hartley is co-founder of Polpeo, a crisis simulation training consultancy that works with some of the biggest brands in the world. Hartley has 25 years' agency-side experience in crisis and reputation management and corporate PR. She has spoken and run workshops on the impact of social media on crisis management at international events including SXSW, The Global PR Summit, PR Week's Crisis Comms, and Social Media Today's Social Shake Up. She is a member of the CIPR and the PRCA, and sits on the PRCA's digital steering committee which is designed to shape digital best practice in the PR industry.

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