A01=Joe Fleischer
advanced customer support process optimization
Author_Joe Fleischer
Automatic Call Distribution
Bala Cynwyd
benchmarking support centers
bureau
Business Case
Call Center Magazine
Category=KJSU
center
centers
Cost Variance
CRM Effort
CRM Project
Customer Care Center
Customer Support Centers
customer support operations
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
High Speed Internet Services
interactive
Interactive Voice Response Systems
knowledge management systems
Labor Cost
management
MCI
omnichannel service delivery
Phone Switch
Phone System
Play Back
relationship
rep
response
service
Shorten Handling Times
Spare Parts Inventory Management
support center technology
Support Center's Systems
Support Centers
Support Center’s Systems
Support Reps
TBT
technical assistance strategies
Trouble Tickets
Van Bennekom
voice
World Access
Product details
- ISBN 9781578200979
- Weight: 400g
- Dimensions: 152 x 229mm
- Publication Date: 04 Jan 2002
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.
