A01=Charles Armstrong
A01=Hubert Saint-Onge
Achieve Breakthrough Performance
achieving
Author_Charles Armstrong
Author_Hubert Saint-Onge
Brand Promise
breakthrough
Business Processes
capabilities
capability
Capability Practice
Category=KJ
Conductive Organization
Core Organizational Capabilities
customer
Customer Calibration
Customer Capital
Customer Cluster
Customer Dialer
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
era
High Performance Culture
Hr Function
intangible assets strategy
Integral Organizational Capabilities
internal structure innovation
key
Key Organizational Capabilities
knowledge
Knowledge Capital Model
Knowledge Era
Knowledge Flow
Knowledge Network Map
Knowledge Strategy
Knowledge Team
knowledge-based performance improvement
Leadership Development
Membership Services
organisational learning culture
Organization Employee Relationship
organizational
Organizational Capabilities
performance
strategic advantage models
Stru Ctu
supplier network collaboration
tacit knowledge management
Product details
- ISBN 9780750677356
- Weight: 500g
- Dimensions: 152 x 229mm
- Publication Date: 27 Apr 2004
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.
An organization's culture lies at the heart of its ability to perform. In the knowledge economy, new rules are emerging and organizations must rethink how they will compete by leveraging their tacit knowledge - their intangible assets - in order to create and sustain a strategic advantage. In this book, Hubert Saint-Onge and Charles Armstrong, two corporate leaders who have been in the forefront of using knowledge management to gain strategic advantage, focus on knowledge-based customer relationships, innovative internal structures, and self-initiated learning cultures, in order to explain the building blocks that must be in place to create and sustain a knowledge-based culture within organizations—a culture that they argue is integral to a high-performance organization.
This book provides a blueprint for creating and leading organizations with strong knowledge-based cultures to achieve breakthrough performance. Using the idea of conductivity, the authors describe the successful organization of the future as one that increases the quality and flow of knowledge within the organization and within its network of suppliers, customers, and other collaborators. The narrative is based on the thoughts, experience, and models of Hubert Saint-Onge and Charles Armstrong, who have successfully led high-performance companies in the financial services sector and the engineering and manufacturing sector. Each chapter includes practical examples from their experience and from other successful leaders.
Hubert Saint-Onge, Charles Armstrong
