Consumer Research for Museum Marketers
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A01=Margot A. Wallace
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Author_Margot A. Wallace
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Product details
- ISBN 9780759118089
- Weight: 413g
- Dimensions: 161 x 239mm
- Publication Date: 16 Jan 2010
- Publisher: AltaMira Press
- Publication City/Country: US
- Product Form: Hardback
- Language: English
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What museum does not want insight into what its visitors and potential visitors are looking for? Nearly every function within the museum benefits from a deeper understanding of visitors: curators, educators, fundraisers, marketers, store and cafe managers, guards, and volunteers. This book creatively instructs museums on how to study visitors to make their exhibits, programs, and shops more appealing for all segments of the public. Each chapter identifies an observed visitor behavior or attitude and details how it can significantly affect attendance, satisfaction, and loyalty. The author's approach explains how all museum personnel can participate in valuable observational research without breaking the bank on expensive studies.
Margot A. Wallace is associate professor of marketing communication at Columbia College Chicago. She is the author of Museum Branding: How to Create and Maintain Image, Loyalty, and Support.
