Continual Improvement in Government Tools and Methods
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A01=Jerry W. Koehler
A01=Joseph Pankowski
Author_Jerry W. Koehler
Author_Joseph Pankowski
benchmarking techniques
blue
Bureau
Category=JP
Category=KCP
chart
chips
Continual Improvement
continuous improvement strategies in government
Control Chart
customer feedback methods
decision-making models
Deming Cycle
diagram
Duplication
effect
Effect Diagram
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Excessive Waiting Time
flip
Flip Chart
Follow
force field analysis
Hold
Jerry W. Koehler
Joseph M. Pankowski
Mental Health Counseling
Milestone Chart
Nominal Group Technique
pareto
Pareto Chart
Poor
process
public sector process improvement
quality
Quality Improvement Team
Quality Tools
Run Chart
statistical data analysis
Strong
Successful Job Placements
Tape
total
Total Quality Management
UCL
Vocational Rehabilitation
Worksheet
Product details
- ISBN 9781138430686
- Weight: 453g
- Dimensions: 178 x 254mm
- Publication Date: 02 Oct 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.
To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.
