A01=David Wade
A01=Ron Recardo
ABM
advanced enterprise measurement frameworks
architecture
Author_David Wade
Author_Ron Recardo
balanced
Balanced Performance Measurement System
Business Process
business process optimisation
Call Center Representatives
Category=KJC
Category=KJMV2
Complete Gap Analysis
Corporate Performance Management
Corporate Scorecard
Customer Feedback Analysis
CYA
Cycle Time
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
focus
Hr Function
Individual Performance Measures
Individual Performance Profile
key
Key Performance Measures
Key Stakeholder Perceptions
Low Cost Leader
Management Information System Projects
measurement
measures
operational effectiveness metrics
organisational change evaluation
organisational strategy alignment
Pay Forperformance
performance analytics
Performance Data Information
Performance Measurement System
Performance Profile
process
Process Performance Measures
Relational Data Bases
scorecard
strategic
strategic management processes
system
Target T2
World Class Customer Service
Product details
- ISBN 9780877193869
- Weight: 360g
- Dimensions: 152 x 229mm
- Publication Date: 15 Jun 2001
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Paperback
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Business experts, business economists, and organizational psychologists agree that a specific business strategy must be chosen for a corporation to excel. Beyond the strategy, companies must have a performance measurement system that ties every aspect of the organization - from the boardroom to the factory floor - to the strategy.
In their book 'Corporate Performance Management', noted authors David Wade and Ron Recardo show companies how to craft a strategic focus and create sound business strategy by using a unique and pragmatic performance-measurement system. Concepts in the book are illustrated by 'real world' case studies. It provides tools and techniques to show how to apply the concepts within an organization.
David Wade is the director of performance measurement for Aetna, Inc., and the author of several business-related books and articles.
Ron Recardo is the founder and managing partner of The Catalyst Consulting Group, L.L.C. The author of several articles and books, he is a frequent speaker at meetings of professional associations, trade groups, and senior executives.
