Creating Great Visitor Experiences
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€56.99
A01=Stephanie Weaver
ABN
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audience engagement research
Author_Stephanie Weaver
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Category=GLZ
Common Languages
Conducting Visitor Research
customer experience design
Da Te
educational site management
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
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Gettysburg National Military Park
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interpretive planning methods
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optimizing museum visitor journey
paco
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visitors
Product details
- ISBN 9781598741698
- Weight: 340g
- Dimensions: 178 x 229mm
- Publication Date: 15 Jun 2008
- Publisher: Left Coast Press Inc
- Publication City/Country: US
- Product Form: Paperback
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Museum and other non-profit professionals have begun to realize that the complete visitor experience is the key to repeat attendance, successful fundraising, and building audience loyalty. Taking lessons learned by successful experience-shapers in the for-profit world, Stephanie Weaver distills this knowledge for museums and other organizations which depend on visitor satisfaction for success. Is your institution welcoming? Are the bathrooms clean? Does the staff communicate well? Are there enough places to sit? These practical matters may mean more to creating a loyal following than any exhibit or program the institution develops. Weaver breaks the visitor experience down to 8 steps and provides practical guidance to museums and related institutions on how to create optimal visitor experiences for each of them. In a workshop-like format, she uses multiple examples, exercises, and resource links to walk the reader through the process.
Stephanie Weaver is a consultant to commercial and non-profit organizations on marketing, branding, and the customer experience, and creator of the concept EXPERIENCEology(t). With a background in film and public health, she has spent over fifteen years developing programs, exhibitions, special events, and conducting visitor studies at major museums, including the Chicago Children's Museum, Chicago Botanic Garden, and San Diego Zoo. She is principal in the firm Experienceology, which works with businesses to create memorable customer experiences.
