Critical Capabilities and Competencies for Knowledge Organizations
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Failed knowledge management projects have one element in common: they fail to focus on the organization's core business functions and instead choose functions that are easy or might produce 'low-hanging fruit'. As a result, often even successful knowledge management projects add little value to the organization as they fail to address the pain points of the heart of the business.
So how can knowledge management professionals position themselves for greatest success? In this practical guide, expert authors Alexeis Garcia-Perez, Juan Gabriel Cegarra-Navarro, Denise Bedford, Margo Thomas, and Susan Wakabayashi demonstrate how professionals can map knowledge resources to support business critical capabilities, and increase the impact of knowledge management projects. They also explain how to avoid investing in resources with low value, and how to develop strategies and action plans for different types of resources.
Providing practical guidance for professionals, and including mini-case studies of successes and failures, this is an essential book for any knowledge management professional, researcher or student.
So how can knowledge management professionals position themselves for greatest success? In this practical guide, expert authors Alexeis Garcia-Perez, Juan Gabriel Cegarra-Navarro, Denise Bedford, Margo Thomas, and Susan Wakabayashi demonstrate how professionals can map knowledge resources to support business critical capabilities, and increase the impact of knowledge management projects. They also explain how to avoid investing in resources with low value, and how to develop strategies and action plans for different types of resources.
Providing practical guidance for professionals, and including mini-case studies of successes and failures, this is an essential book for any knowledge management professional, researcher or student.
Alexeis Garcia-Perez is an Associate Professor at Coventry University Business School (UK) and a Visiting Research Scholar at Georgetown University (USA). Juan Gabriel Cegarra-Navarro is a full professor at the Technical University of Cartagena (Spain). He also serves as Associate Editor and Regional Editorial for several flagship journals including Knowledge and Process Management and Journal of Knowledge Management.
Denise Bedford is faculty at Georgetown University, a Visiting Scholar at University of Coventry, and Distinguished Practitioner, U.S. Department of State.
Margo Thomas is the Founder and President of the Women's Economic Imperative, while also holding fellowships at Chatham House and the Global Solutions Initiative, and is a former World Bank senior official.
Susan Wakabayashi is a client service leader with 20 years' experience helping organizations align strategies with tactical plans and solve operational challenges, including fortune 100 companies, start-ups, non-profits, multi-laterals, government agencies and associations.