Cultivating Civility

Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there's hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book:

• addresses the subject from four viewpoints-individual, team, leader, and organization-focusing on solutions and practical steps in each area;
• shows how self-reflection and self-awareness can be key starting points for exploring workplace issues;
• offers numerous suggestions for wellness and self-care;
• provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries;
• sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters;
• discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders;
• shares actions library leaders can take to engage employees in the change process;
• examines how organizational structures can either detract or contribute to a library's success; and
• details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity.

Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.

Jo Henry is reference and instruction librarian at the Horry- Georgetown Technical College Library (Georgetown Campus), South Carolina. Previously she was a librarian at the Charlotte Mecklenburg Library and the information services librarian at South Piedmont Community College. She obtained her MLIS from the University of North Carolina Greensboro and a master's degree in public administration from Georgia Southern University. She has coauthored four books: Fundamentals for the Academic Liaison (2014), The Personal Librarian: Enhancing the Student Experience (2014), The Mindful Librarian (2016), and The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2017). Henry has presented at numerous library conferences and has co-facilitated library workshops (alongside Richard Moniz and Joe Eshleman) both online and in North Carolina and South Carolina.

Joe Eshleman is senior librarian at Central Piedmont Community College in Charlotte, North Carolina. He was previously the instruction librarian at the Johnson & Wales University Library– Charlotte from 2008 to 2015 and was head librarian for two years at the JWU Providence library. He received his MLIS degree from the University of North Carolina at Greensboro in 2007. He has completed the Association of College & Research Libraries' Immersion Program, an intensive program of training and education for instruction librarians. Eshleman is a coauthor of Fundamentals for the Academic Liaison (2014), The Mindful Librarian (2016), and The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2017). He is also a coauthor of Librarians and Instructional Designers: Innovation and Collaboration (2016) and a contributor to The Personal Librarian: Enhancing the Student Experience (2014). He has presented at numerous conferences on instructional librarianship and other topics.

Dr. Richard Moniz is the director of library services at the Horry-Georgetown Technical College, which has campuses in Conway, Georgetown, and Myrtle Beach, South Carolina. He previously served as the director of library services for Johnson & Wales University's North Miami campus from 1997 to 2004 and was director of library services for Johnson & Wales University's Charlotte campus from 2004 to 2018. He is also an adjunct instructor for the University of North Carolina at Greensboro's LIS program. In addition to publishing numerous articles, Moniz is the sole author of the textbook Practical and Effective Management of Libraries (2010) and the coauthor or coeditor of six other books: Fundamentals for the Academic Liaison (2014), The Personal Librarian: Enhancing the Student Experience (2014), The Mindful Librarian (2016), Librarians and Instructional Designers: Innovation and Collaboration (2016), The Dysfunctional Library: Challenges and Solutions to Workplace Relationships (2017), and Recipes for Mindfulness in Your Library (2019).