A01=Stephen Hewett
Author_Stephen Hewett
Category=KJS
Category=VSC
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eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_self-help
Product details
- ISBN 9781852526726
- Weight: 430g
- Dimensions: 148 x 210mm
- Publication Date: 23 Feb 2011
- Publisher: Management Books 2000 Ltd
- Publication City/Country: GB
- Product Form: Paperback
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One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical guide to implementing customer-centricity throughout their business and personal lives. The message to readers: this book will transform your business performance, and take your career to a new level. More than just a business guide, this book shows readers how they can radically improve personal performance in many other aspects of their lives, too. Foreword by Mark Price, MD of Waitrose
Stephen Hewett is Head of Customer Centric Business Consulting at top consulting firm Charteris Plc. His extensive work with commercial clients and with Central and Local Government has given him experience in a wide variety of industry sectors. Stephen joined Charteris in October 2000 from John Lewis Plc, where he was Development Manager, Research & Expansion.
