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Customer Centricity
Customer Centricity
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€38.99
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A01=Weiwei Huang
Age Group_Uncategorized
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Author_Weiwei Huang
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Category1=Non-Fiction
Category=KJC
Category=KJM
COP=United Kingdom
Delivery_Delivery within 10-20 working days
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Language_English
PA=Available
Price_€20 to €50
PS=Active
softlaunch
Product details
- ISBN 9781911498711
- Dimensions: 156 x 234mm
- Publication Date: 01 Nov 2018
- Publisher: LID Publishing
- Publication City/Country: GB
- Product Form: Hardback
- Language: English
In 2012, the Chinese company Huawei Technologies overtook Ericsson to become the world's largest telecommunications equipment manufacturer, firmly establishing itself on the world business map. Today, it has over 170,000 employees worldwide and in 2014 the company generated a remarkable profit of $5.5 billion. This book provides a deep and clear understanding of Huawei's management philosophy and strategy. Central to this is the company's orientation towards customers - that customer satisfaction is the base criterion for measuring Huawei's work. The author also examines Huawei's strategy for long-term growth, and especially the principles related to organizational design and operations, the contact improvement of end-to-end procedures, and to manage change.
Weiwei Huang is a professor of business at Renmin University of China. He has served as senior consultant to the Huawei board and Huawei's founder Mr Zhengfei Ren since 1996. He is currently Chief Management Scientist at Huawei.
Customer Centricity
€38.99
