A01=Robert Dew
A02=Cyrus Allen
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Author_Cyrus Allen
Author_Robert Dew
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Category1=Non-Fiction
Category=KJMV7
Category=KJSU
competitive advantage
COP=United Kingdom
customer experience
Customer service
CX
Delivery_Delivery within 10-20 working days
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eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
growth
Language_English
marketing
PA=Available
Price_€20 to €50
PS=Active
softlaunch
Product details
- ISBN 9781787547872
- Weight: 499g
- Dimensions: 152 x 229mm
- Publication Date: 13 Aug 2018
- Publisher: Emerald Publishing Limited
- Publication City/Country: GB
- Language: English
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Dr Robert Dew started out as a physicist, but quickly realised professional scientists rarely ‘get the girl’. Several career reinventions evolved his career to consulting in innovation management and customer experience (CX). As the principal of Coriolis Innovation, he now has almost 20 years’ experience helping companies grow. He has consulted for many large Australian firms, while at the same time as a business angel he founded 48 start-ups and invested in 4 other private firms. As an academic his PhD relates to increasing creativity in organisations with strong corporate governance. He has lectured in Competitive Strategy, Entrepreneurship and Creative Problem Solving as a visiting professor at 8 universities across Europe, Asia and Australia. As a 10-year member for the International Society of Innovation Managers (ISPIM) he chaired their Advisory Board for two years and continues to front their conference rock band as lead singer. He believes ‘You can’t learn less. Insight driven innovation is the surest path to extraordinary profitability.’
Cyrus Allen brings extensive experience driving customer agendas in large organisations both within Australia and internationally. Prior to becoming a Managing Director for Stativity Australia, Cyrus held senior customer experience roles within the Telecommunications & Finance sectors. As Director Customer Experience at Telstra Corporation, he established the customer experience program and deployed their first brand experience facility (the Telstra Experience Centre), and drove the experience agenda as Head of Digital Customer Experience at ANZ Banking Group. He believes ‘A great promise well delivered is the cornerstone of a successful brand.’
