Customer Is King: How to Exceed Their Expectations
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A01=Robert Craven
Author_Robert Craven
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Product details
- ISBN 9780753509685
- Weight: 982g
- Dimensions: 125 x 210mm
- Publication Date: 10 Feb 2005
- Publisher: Ebury Publishing
- Publication City/Country: GB
- Product Form: Paperback
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What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again.
Practical and packed full of easy-to-understand advice, you'll find:
* checklists and worksheets
* case studies of real businesses
* frequently asked questions
Mentor and consultant Robert Craven has worked on the Marketing Council's Grow with Marketing' programme to develop materials for business advisers and their clients. His booki Kick-Start Your Business is aslo published by Virgin.
