Customer Passion
Regular price
€38.99
A01=Steven Van Belleghem
Author_Steven Van Belleghem
Category=KJMV7
Category=KJS
Category=KJSG
Category=KJSU
Customer culture
Customer experience
customer experience strategy
Customer loyalty
Customer-first mindset
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
forthcoming
Leadership and CX
Practical CX tips
Product details
- ISBN 9781398627826
- Dimensions: 156 x 234mm
- Publication Date: 03 Jul 2026
- Publisher: Kogan Page Ltd
- Publication City/Country: GB
- Product Form: Paperback
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While all companies want to be a customer-centric business, many organizations fall short when it comes to actually delivering an improved customer culture. Organizations don't ever tussle with the why, but they do struggle with the how.
Customer Passion is a hands on, no-nonsense guide designed to help any organization actively take clear steps toward customer-centric behaviour. Packed with compelling, real-world advice and grounded in global best practices, this book provides 101 highly practical actions to embed customer culture as an everyday essential activity.
Widely recognized as one of the world's leading thinkers in the field of customer experience, Steven Van Belleghem explains that the core philosophy behind great customer experience is actually quite simple. It's about consistent behaviour, emotional connection and small actions with big impact.
In a time when AI and big tech dominate talk about customer conversations, this books shows companies how to blend automation with authentic human connection to deliver simple, person-focused and scalable best practice.
Steven Van Belleghem is an entrepreneur, academic, speaker and award-winning author, based in Ghent, Belgium. He is a Managing Partner of InSites Consulting, and part time professor at Vlerick Business School and a guest lecturer at London Business School. He is the author of When Digital Becomes Human and The Conversation Company.
