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Customer Passion

Steven Van Belleghem
€38.99
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A01=Steven Van Belleghem
AI and customer experience
AI integration in customer service
Author_Steven Van Belleghem
automation and human connection
behavioural frameworks in business
brand trust building
business process optimization
business transformation through CX
business value through customer experience
Category=KJMV7
Category=KJS
Category=KJSG
Category=KJSU
cross-functional customer strategy
Customer culture
customer engagement improvement
Customer experience
customer experience case studies
customer experience for managers
customer experience management
customer experience metrics
customer experience playbook
customer experience strategy
customer first business strategy
customer insight strategy
customer journey mapping
customer journey optimization
Customer loyalty
customer loyalty strategies
Customer Passion
customer retention strategies
customer satisfaction improvement
customer service optimization
customer strategy for executives
customer-centric culture
customer-centric leadership
Customer-first mindset
customer-focused leadership
CX strategy implementation
data-driven customer strategy
digital transformation and CX
embedding customer culture
emotional customer engagement
employee engagement in CX
eq_bestseller
eq_business-finance-law
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eq_isMigrated=2
eq_nobargain
eq_non-fiction
experience design framework
forthcoming
global customer experience best practice
human-centred business
implementing customer-first mindset
improving customer touchpoints
Kogan Page
KPI-driven CX
Leadership and CX
operationalizing customer experience
organizational culture change
practical CX guide
Practical CX tips
service design principles
service excellence frameworks
Steven Van Belleghem
strategic customer management
voice of the customer

Product details

  • ISBN 9781398627826
  • Dimensions: 156 x 234mm
  • Publication Date: 03 Jul 2026
  • Publisher: Kogan Page Ltd
  • Publication City/Country: GB
  • Product Form: Paperback
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Description

Build a customer culture that drives consistent, human-centred business results.


Customer Passion by Steven Van Belleghem is a practical, evidence-based guide for managers, team leads and business strategists who want to translate customer-centric principles into measurable performance. Moving beyond theory, it offers a framework for embedding customer-first behaviour into everyday operations through 101 actionable steps, proven strategies and real-world case studies.


You'll discover how to:
- Apply customer experience principles that improve engagement and loyalty
- Implement practical models that turn empathy into operational excellence
- Optimize processes to align automation with authentic human connection
- Develop consistent habits that create emotional impact and brand trust
- Build credibility by applying frameworks used by leading global organizations


Grounded in real-world insight and shaped by global best practice, Customer Passion helps professionals bridge the gap between intention and execution. It equips leaders to implement change, influence culture and strengthen business value through a customer-first approach.


Themes include: customer strategy, experience design, behavioural frameworks, culture change, AI integration, service optimization
About Steven Van Belleghem
Steven Van Belleghem is an entrepreneur, academic, speaker and award-winning author, based in Ghent, Belgium. He is a Managing Partner of InSites Consulting, and part time professor at Vlerick Business School and a guest lecturer at London Business School. He is the author of When Digital Becomes Human and The Conversation Company.

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