A01=Stephen Coscia
ABC Insurance Company
ABC's Customer
ABC’s Customer
Absolute Extremes
Absolute Extremes and Imperatives
Accentuating the Positive
advanced customer support methodologies
America's Largest Corporations
America’s Largest Corporations
Answered Customer Inquiries
Area Code
Author_Stephen Coscia
Business Bureau
Category=KJMV3
Category=KJP
Category=KJS
Category=KJSU
Category=UB
Category=UT
Category=UY
Close Ended Questions
Complaint Letters
complaint resolution strategies
CSR
CTI
Customer Service
Customer Service Over the Phone
Customer Service Technology
Documentation Department
Editorializing
electronic correspondence management
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Errors
Face To Face
Government Agency Assistance
Handling utters
Handling Vulgar Language
In-house System
Interruptions
Irate Customer
Physical and Emotional Stressors
Problem Solving Attitude
Record Voice Mail
remote customer interaction
Response Time
Rising Customer Expectations
service process optimization
stress management techniques
Technical Support Representative
telephone communication skills
Touch Tone Keypad
Verbose Customers
Voice Mail
Voice Mail Etiquette
Voice Mail Greeting
Voice Mail Message
Wo
Product details
- ISBN 9781138412224
- Weight: 453g
- Dimensions: 152 x 229mm
- Publication Date: 27 Jul 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
Secure
checkout
Fast Shipping
Easy returns
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.
