A01=Maxine Kamin
activity
Author_Maxine Kamin
business training methods
Category=KC
Category=KJ
Category=KJMV2
CD. Material
compact
Compact Disc
Customer Expectations
Customer Service
Customer Service Experiences
Customer Service Initiative
Customer Service Programme
Customer Service Research
Customer Service Specialist
customer service training
customer service training activities
Customer Service Training Programme
day
disc
Electronic Files
employee performance improvement
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Excellent Customer Service
facilitator resources
fantastic
Fantastic Service
Follow
good
Good Customer Service
Greeting Group
half
Hold
human relations training programme
initiative
instructional design strategies
learning
Learning Activity
Moments Of Truth
organisational behaviour
Pdf
Pdf Document
Positive Language
programme
service excellence
Vice Versa
Wo
workplace communication skills
Workshops
Product details
- ISBN 9781138433557
- Weight: 453g
- Dimensions: 210 x 297mm
- Publication Date: 04 Feb 2019
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
• create fantastic customer service to meet your specific needs
• raise the bar for service excellence
• become a more effective and efficient facilitator
• ensure training is on target and gets results
“This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.”
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
