Customer Xperience Leadership: A Blueprint To Maximize Performance
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€49.99
A01=Nadav Goldschmidt
Age Group_Uncategorized
Age Group_Uncategorized
AI
AR)
Author_Nadav Goldschmidt
automatic-update
Category1=Non-Fiction
Category=KJS
COP=Singapore
Customer Analytics
Customer Experience
Customer Journey
Customer Profitability
Delivery_Delivery within 10-20 working days
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Human-experience
Hyper-Personalization
Language_English
Measuring Experiences
PA=Available
Price_€20 to €50
PS=Active
Self-Service
Service-Leadership
Service-Related Technology (IOT
softlaunch
Product details
- ISBN 9789811279492
- Publication Date: 22 Jan 2024
- Publisher: World Scientific Publishing Co Pte Ltd
- Publication City/Country: SG
- Product Form: Paperback
- Language: English
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The success of private sector companies as well as public sector organizations is positively correlated with the level of customer experience they deliver. Outstanding experiences lead to high performance, satisfied customers, and many other positive outcomes. Poor experiences lead to countless negative problems and obstacles within the company and dissatisfied, frustrated customers outside.Given the importance of experiences, substantial resources are invested in improving them. Yet, the results are often disappointing. Companies have a difficult time fulfilling customers' expectations and satisfying their needs consistently, over time. Especially in the digital era we live in. This raises a question: Is there a roadmap that can help people and organizations achieve their experience goals? This book focuses on this issue.This interdisciplinary book offers a holistic, step-by-step blueprint for students, practitioners, and managers interested in understanding how to create exceptional customer experiences and learning how to effectively manage them. A unique model is presented. It includes four parts which are broken down into fourteen lectures. Each lecture deals with a specific topic and includes research-based figures and graphs, practical tools, and easy-to-implement customer-focused actions. Every lecture is one piece of the blueprint and together, they offer a path to experience leadership.
