Dealing with an International Clientele: Communications, Diplomacy and Etiquette

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A01=Meri Meredith
Author_Meri Meredith
Category=DS
Category=KJK
eq_bestseller
eq_biography-true-stories
eq_business-finance-law
eq_isMigrated=1
eq_nobargain
eq_non-fiction

Product details

  • ISBN 9783598243707
  • Weight: 585g
  • Dimensions: 240 x 160mm
  • Publication Date: 27 Jul 2005
  • Publisher: De Gruyter
  • Publication City/Country: DE
  • Product Form: Hardback
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This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages.

Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language.

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