Designing Agentic AI Experiences
Product details
- ISBN 9781041238140
- Dimensions: 156 x 234mm
- Publication Date: 11 Aug 2026
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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The era of the passive digital tool is ending. Software is becoming an active partner capable of autonomy thanks to Agentic AI. This evolution presents User Experience (UX) professionals with new challenges and demands a fundamental change in UX design. UX must evolve from designing screens to choreographing relationships.
Agentic User Experience provides a practical framework for building AI partners that users trust. This book bridges the gap between psychological theory and interface practice. It empowers UX designers and researchers to lead the integration of artificial intelligence into products that respect human dignity and build trust between user and system.
Readers of this book will learn to:
●Design Trust: Use the Trust Battery model to measure and maintain user confidence over time.
● Define Personality: Craft Agent Personas and Relationship Archetypes that align with user expectations.
●Structure Delegation: Implement the Ladder of Autonomy to guide users from simple suggestions to fully automated actions.
●Ensure Safety: Deploy Circuit Breakers and feedback loops that prevent error and keep the human in control.
●Scale Stategy: Establish an Agentic Center of Excellence to govern multi-agent ecosystems across the enterprise.
The technology is ready. The challenge is no longer in building the intelligence behind the interface. It is about designing the partnership. This book shows you how.
Victor Yocco is a UX researcher and psychologist with decades of experience consulting with the world's largest enterprises across diverse industries. He helps organizations navigate the complexities of automation to build systems that serve human needs. He frequently writes and speaks on agentic AI, the psychology of trust, and the ethics of autonomous systems. Dr. Yocco holds his PhD from The Ohio State University where he studied psychology and communication in informal science settings. He resides outside of Philadelphia.
