Designing the Best Call Center for Your Business
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advanced call center design methodologies
agent
agents
Author_Brendan Read
bureau
Call Center
Call Center Agents
Call Center Functions
Call Center Magazine
Call Center Outsourcer
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CMP Book
contact center technology
CTI
customer service operations
dialer
DMG.
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ergonomics in call centers
FO
home
Home Agents
Home Work
In-house Call Center
IVR Menu
Junk Faxes
live
Live Agents
magazine
multilingual support solutions
Outbound Calls
Outbound Email
predictive
Predictive Dialers
remote agent deployment
self-service
Service Bureau
Site Selection
Soft Skill
SUV Model
Vice Versa
web
Web Self-service
workforce management strategies
Product details
- ISBN 9781578203130
- Weight: 710g
- Dimensions: 152 x 229mm
- Publication Date: 02 Jan 2005
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.
Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .
