Developing Performance Support for Computer Systems
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Author_James R. Williams
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cognitive task analysis
Critical Incident Technique
Developing Performance Support
ease-of-learning
Electronic Performance Support
Electronic Performance Support Systems
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eq_computing
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General Design Guidance
Guidelines Applicable
human computer interaction
Instruction Steps
Instructional Content
instructional design strategies
integrated digital support systems
Menu Dialogues
Navigation Buttons
Performance Aids
Performance Support
performance support methods
Performance Support Product
Performance Support System
software training resources
task requirements
Task Scenarios
Test Participants
Test Session
Typical Usage Environment
upgraded computer systems
usability assessment methods
Usability Testing
user interface evaluation
User Tasks
Wizard Pages
Wizard Window
Product details
- ISBN 9780367454364
- Weight: 453g
- Dimensions: 156 x 234mm
- Publication Date: 02 Dec 2019
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively.
This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.
Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.
Williams, James R.
