Developments in the Call Centre Industry
Regular price
€204.60
14 days return policy
Shipping & Delivery
agents
business
Business Process
business process outsourcing
Call Centre
Call Centre Agents
Call Centre Employees
Call Centre Industry
Call Centre Labour Process
Call Centre Managers
Call Centre Market
Call Centre Operation
Call Centre Sector
Call Centre Work
Category=KJ
Category=KJK
Category=KNP
employees
employment restructuring
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Face To Face
German Call Centres
global labour mobility
HRM
HRM Strategy
In-house Call Centres
Indian Call Centres
Info Service Work
information and communication technology
international call centre operations analysis
managers
offshoring
operation
Pe Rc
process
research
sector
service sector innovation
Sh Ar
UK Banking
UK Banking Industry
UK Call Centre
UK Environment
VIP Customer
work
workforce management
Product details
- ISBN 9780415357029
- Weight: 462g
- Dimensions: 156 x 234mm
- Publication Date: 15 Jun 2006
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
Secure
checkout
Fast Shipping
Easy returns
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
