Diagnostic Expertise in Organizational Environments
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A01=Mark W. Wiggins
A01=Thomas Loveday
Accurate Mental Model
Air Traffic Control
applied cognitive science
Author_Mark W. Wiggins
Author_Thomas Loveday
Aviation Safety Board
Category=GTK
Category=JMR
Category=KJU
Category=UYZ
cognitive task analysis
Diagnostic Cues
Diagnostic Reasoning
diagnostic skill development in practice
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eq_computing
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Error Management Training
expert judgement processes
Federal Bureau Of Investigation
human factors psychology
Individual's Information Processing Capacity
Individual’s Information Processing Capacity
Los Rodeo Airport
Major Crime Investigation
NDM
NDM Literature
NDM Setting
Operations Control Centre
organisational decision making
Prosodic Cues
SA Ability
safety critical systems
Situational Awareness
Situational Awareness Global Assessment Technique
Situational Diagnosis
Situational Expertise
Staged Crime Scene
Stall Warning
Vigilance Decrement
Web Building Spiders
Working Memory
Product details
- ISBN 9780367377663
- Weight: 380g
- Dimensions: 156 x 234mm
- Publication Date: 26 Sep 2019
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Diagnostic Expertise in Organizational Environments provides a state-of-the-art foundation for a new paradigm in expertise research and practice. Skilled diagnosis is essential for accurate and efficient performance across a range of organizational contexts, including aviation, finance, rail, forensic investigation, firefighting, and medicine. However, it is also a complex process, subject to the abilities and experience of individual operators, the culture and practices of organizations, the relationships between operators, and the availability and usefulness of technology. As a consequence, diagnostic skills can be difficult to learn, maintain, and evaluate. This volume is a comprehensive approach that examines diagnostic expertise at the level of the individual practitioner, in the social context, and at the organizational level. The chapter authors comprise both academics and highly skilled practitioners so that there is a clear transition from understanding the problem of diagnostic skills to the implementation of solutions, either through redesign, training, and/or selection. It will appeal to those academics and practitioners interested and involved in this field and also prove useful to students of psychology, cognitive science education and/or computer interaction.
Mark Wiggins is Professor of Organisational Psychology and Deputy Director of the Centre for Elite Performance, Expertise and Training at Macquarie University, Sydney, Australia. He graduated with a PhD in Psychology in 2001 from the University of Otago and his research interests lie in understanding, assessing, and improving operators’ capacity to interpret and respond to changes in complex systems. He has published in both academic and industry journals, and has acted as an advisor to the United States Federal Aviation Administration, the Australian Civil Aviation Safety Authority, the Australian Transport Safety Bureau, TransGrid, Powerlink, and Parsons Brinckerhoff. Thomas Loveday is a Registered Psychologist in New South Wales and a member of the Human Factors and Ergonomic Society. He is currently employed as a post-doctoral researcher within the Centre for Elite Performance, Expertise and Training (CEPET) at Macquarie University and as a Human Factors Specialist at the Clinical Excellence Commission, NSW Health. Thomas has a number of publications investigating the relationship between expertise, decision-making, and interface cues in high-risk, high reliability industries like power distribution, anaesthesia, and aviation. He was recently one of the recipients of a research grant from the Australian and New Zealand College of Anaesthetists. He has also consulted on interface design evaluations for the banking industry, next-generation air-traffic control systems, and rail-control interfaces.
