A01=Bruce Patton
A01=Douglas Stone
A01=Sheila Heen
Author_Bruce Patton
Author_Douglas Stone
Author_Sheila Heen
balance
career
career books
careers
Category=JMH
Category=KJP
communication
communication book
communication skills
crucial conversations
difficult people
economics
effective communication
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
fierce conversations
getting past no
getting to yes
health
how to
inspiring books
instant confidence
interpersonal communication
introvert
leadership
management
managing conflict
managing people
negotiation
people skills
personal development
personal development books
presence
presentation
project
relationships
self development
self development books
speak to influence
wellness
work
Product details
- ISBN 9780140277821
- Weight: 195g
- Dimensions: 129 x 198mm
- Publication Date: 25 May 2000
- Publisher: Penguin Books Ltd
- Publication City/Country: GB
- Product Form: Paperback
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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
