Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps | Agenda Bookshop Skip to content
Online orders placed from 19/12 onward will not arrive in time for Christmas.
Online orders placed from 19/12 onward will not arrive in time for Christmas.
A01=Martin Manser
Age Group_Uncategorized
Age Group_Uncategorized
Author_Martin Manser
automatic-update
Category1=Non-Fiction
Category=KJMV2
Category=KJP
Category=VSC
COP=United Kingdom
Delivery_Delivery within 10-20 working days
Language_English
PA=Available
Price_€10 to €20
PS=Active
softlaunch

Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps

English

By (author): Martin Manser

Difficult conversations just got easier
How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to.

This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.

Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:

- Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them?
- Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity.
- Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue.
- Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue.
- Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone.
- Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy.
- Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

See more
Current price €14.44
Original price €16.99
Save 15%
A01=Martin ManserAge Group_UncategorizedAuthor_Martin Manserautomatic-updateCategory1=Non-FictionCategory=KJMV2Category=KJPCategory=VSCCOP=United KingdomDelivery_Delivery within 10-20 working daysLanguage_EnglishPA=AvailablePrice_€10 to €20PS=Activesoftlaunch
Delivery/Collection within 10-20 working days
Product Details
  • Weight: 112g
  • Dimensions: 128 x 196mm
  • Publication Date: 10 Mar 2016
  • Publisher: John Murray Press
  • Publication City/Country: United Kingdom
  • Language: English
  • ISBN13: 9781473607804

About Martin Manser

Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication and has led courses for organizations including Capita Department of Education and Network Rail.

Customer Reviews

Be the first to write a review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are understand this. Learn more
Accept