Electronic Bill Presentment and Payment
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€204.60
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A01=Kornel Terplan
advanced electronic billing solutions
Asp Model
Asp Solution
Author_Kornel Terplan
biller
Billing Applications
browser-based billing
BSP
Business Processes
Call Detail
Category=KJMK
Category=KJMV1
Category=KJMV5
Category=KJSU
Category=UMZ
Category=UTF
Category=UY
Common Language
Consolidator Business Model
Consolidator Model
customer
customer relationship management
data
Data Warehouse
dispute resolution process
DNS Server
Electronic Bill
Electronic Bill Presentment
enterprise
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
financial data security
LDAP
management
Meta Languages
Microsoft IIS
online payment systems
payment industry standards
Pin Code
PKI
PKI Solution
planning
Print Stream
provider
relationship
resource
Revenue Assurance
Sensitive Information
service
Smart Cards
SNMP Trap
WAP Gateway
Product details
- ISBN 9780849314520
- Weight: 840g
- Dimensions: 178 x 254mm
- Publication Date: 12 Mar 2003
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic billing enables service providers to combine billing with advanced customer care and improved customer relationship management.
Electronic Bill Presentment and Payment presents the essentials about this new way of viewing and paying bills. The author defines basic business models, such as biller direct and various consolidator model options, allocates the right tools to each of the models, and differentiates between the needs of principal industries. The text describes how to build and implement value added capabilities such as personalization, up-selling, online dispute management, and better control of the accounts payable and receivable process can significantly improve customer care and customer relationship management on behalf of service providers.
About the Author:
Kornel Terplan is a telecommunication expert with more than 30 years of highly successful multi-national consulting experience. He has provided consulting, training, and product development services to over 75 national and international corporations on four continents. He has served on the editorial board for over 140 articles, 22 books, and 115 papers. Dr. Terplan has designed five network management related courses and conducted over 80 seminar presentations in 15 countries.
Terplan, Kornel
