Emotional Labor
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€78.99
A01=Mary E. Guy
A01=Meredith A. Newman
A01=Sharon H. Mastracci
Artful Affect
Author_Mary E. Guy
Author_Meredith A. Newman
Author_Sharon H. Mastracci
call
Category=JHBL
Category=JPP
Category=KNS
demands
Emotion Work
Emotion Work Skills
emotional demands in government jobs
Emotional Exhaustion
Emotional Labor
Emotional Labor Demands
Emotional Labor Jobs
Emotional Labor Scales
Emotional Labor Skills
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
False Face
government workforce well-being
guardian
human resource management
jobs
management
occupational stress studies
office
Pay For Per Formance
perform
Performance Appraisal Instruments
Performance Appraisals
Performing Emotion Work
Primary Negative Outcome
Public Administration
public administration research
Public Guardian
Public Service Jobs
Public Service Work
qualitative interview analysis
Sensitive Information
skills
Social Service Counselor
Strategic Human Resource Management
taker
Tallahassee Police Department
Verbal Judo
work
workplace emotional demands
Young Man
Product details
- ISBN 9780765621177
- Weight: 362g
- Dimensions: 152 x 229mm
- Publication Date: 14 Nov 2014
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Authored by Guy, Mary E.; Newman, Meredith A.; Mastracci, Sharon H.
