Emotional Labor and Crisis Response

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A01=Mary E. Guy
A01=Meredith A. Newman
A01=Sharon H. Mastracci
Administrative Evil
Agency Spokesperson
Author_Mary E. Guy
Author_Meredith A. Newman
Author_Sharon H. Mastracci
Category=JBFF
Category=JPP
compassion fatigue
Crisis Responders
critical
Critical Incident Debriefings
Critical Incident Stress Management
demands
Denver Center
Draw Back
Emotional Intelligence
Emotional Labor
Emotional Labor Demands
emotional regulation in public service
EMT
eq_bestseller
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
Exercise Discretion
Fireman
frontline crisis intervention
incident
management
Masculine Work Cultures
motivation
National Health Service Corps
Night Watchman
occupational burnout
psychosocial risk factors
public
Public Administration
Public Service Motivation
qualitative case studies
responder
self-care
Self-care Plans
service
Street Level Workers
stress
Swat
trauma-informed care
Vice Versa
Victim Services Coordinator
Wage Penalty
Welfare Reform

Product details

  • ISBN 9780765625199
  • Weight: 272g
  • Dimensions: 152 x 229mm
  • Publication Date: 15 Sep 2011
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Paperback
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The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Sharon H. Mastracci is an associate professor at the University of Illinois at Chicago. She conducts research in human resource management and employment policy and has been published in a wide range of publications, from Policy Studies Journal to Public Voices. She received the Rita Mae Kelly award for outstanding research on women’s issues. She also serves as chair of the Public Administration Section of the American Political Science Association.,
Mary E. Guy is professor and director of the Master of Public Administration program for the School of Public Affairs at the University of Colorado Denver. Her research and teaching interests focus on the human processes involved in public service delivery, and she has published a number of books and articles on the subject. Her work has been honored by the American Society for Public Administration, the Academy of Management, the journal Public Administration Review, and by multiple faculty mentor awards. She is a Fellow of the National Academy of Public Administration, past president of the American Society for Public Administration, and past chair of the Commission on Peer Review and Accreditation.,
Meredith A. Newman is professor and chair of the Department of Public Administration at Florida International University. Prior to her career in academia, Newman served with the Australian Department of Foreign Affairs (in France and Vietnam), the U.S. Department of State (in Senegal, Malaysia, and Singapore), and the World Bank. She is widely published in the areas of public management, human resources and gender, and the emotive aspects of work. She is the recipient of several awards, including the Editors’ Choice Award, Public Administration Review. Newman is past chair of the Commission on Peer Review and Accreditation, vice president for North America, International Association of Schools and Institutes of Administration; immediate past president of the American Society for Public Administration; and a Fellow of the National Academy of Public Administration.

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