Empowerment: HR Strategies for Service Excellence
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A01=Conrad Lashley
Author_Conrad Lashley
autonomous
Autonomous Work Groups
Calculative Commitment
Category=KC
Category=KJMV2
Category=KNP
Category=KNS
Category=S
circle
Ei Su
employee
Employee Empowerment
employee engagement strategies
empowerment in hospitality industry
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_sports-fitness
flexible work structures
Front Line Service Personnel
group
harvester
High Performance Work Practices
Hr Strategy
HRM Strategy
HRM.
HTF
Human Resource Strategies
involvement
ita
Labour Intensity
Mainstream HRM
Meeting Customer Service
organisational behaviour
participative management
Performance Related Pay
quality
restaurants
Service Deliverer
Service Encounter
service sector research
Shift Coordinator
Sp Ita
Successful Service Encounter
Team Briefings
Tender Loving Care
TGI Friday
Total Quality Management
Wider Business Strategies
work
workplace motivation theory
Product details
- ISBN 9781138153967
- Weight: 453g
- Dimensions: 156 x 234mm
- Publication Date: 02 Dec 2016
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
