Product details
- ISBN 9781845284213
- Dimensions: 154 x 232mm
- Publication Date: 25 Jun 2010
- Publisher: Little, Brown Book Group
- Publication City/Country: GB
- Product Form: Paperback
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This book will restore your self esteem and help you to command the respect to which you're entitled at work. It will provide you with practical tools that you can put into use immediately, enabling you to: - Be valued for who you are - Ask for what you're entitled to - Say 'no' when you have a right to do so - Have your opinions & ideas respected and heard - Stand up for yourself - Handle difficult situations calmly and successfully
Contents: Introduction; PART 1: THE TOOLBOX; 1. Behavioural flexibility; 2.What is assertion?; 3. Our verbal behaviour; 4. Non-verbal behaviour; 5.Visualisation; 6. Self-talk; 7. Rights and personal permission; 8. Beliefs; 9. Win:Win outcomes; 10. Saying noA"; 11. Meeting behaviours; PART 2: WORK SITUATIONS; 12. Handling aggression; 13. Productive appraisals; 14. Managing your boss; 15. Co-operative colleagues; 16. Healthy customer relations; 17. Fair disciplinary interviews; 18. Successful job interviews; 19. Contributing to meetings; 20. Asking for a pay rise; 21. Presentations to be proud of; 22. Assertive selling; 23. Handling senior managers; 24. Managing your staff; 25. Reliable suppliers; 26. Working with volunteers; 27. Further help needed?; Index.
SUZANNE POTTS is a motivational speaker, management trainer and an expert in assertiveness, who has delivered assertiveness around the world for over twenty years.
CONRAD POTTS is a psychologist, consultant and management trainer, who is particularly well known for his one to one coaching at senior level and for helping to build world class teams. Conrad and Suzanne run Teamskills, a network of management and leadership consultants dedicated to excellence in the development of leadership and team skills.They have 60 years combined experience in training organisations and their staff to be assertive.
For more information about Suzanne and Conrad visit www.entitledtorespect.com.
