Essentials of Business Process Outsourcing
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A01=Rick L. Click
A01=Thomas N. Duening
advantage
america
Author_Rick L. Click
Author_Thomas N. Duening
bank
banking
book
bpo
business
Category=KJM
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_nobargain
eq_non-fiction
essentials
explored bpo
great
industry
international
many
newest
outsourcing
outsourcing full
president
process
processes
senior
strategic
valuable
vice
Product details
- ISBN 9780471709879
- Weight: 320g
- Dimensions: 154 x 233mm
- Publication Date: 03 May 2005
- Publisher: John Wiley & Sons Inc
- Publication City/Country: US
- Product Form: Paperback
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This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.
Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.
