A01=Michael R. Kelly
Author_Michael R. Kelly
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Boundary Number
Car Wash
Category=KJMD
Category=KJU
Clustered Bar Chart
corrective action planning
Cumulative Percentage Amount
Customer Inquiries
Customer Service Representative
Doctor Cases
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
failure mode analysis
Fishbone Diagram
Helpful Hints
Henry Margenau
Interim Target
lean management techniques
Line Graph
LIST REDUCTION
Lowest Data Point
Mail Room
manufacturing industries
PARETO CHART
Pie
Pie Chart
Problem Solving Step
problem-solving process
quality control tools
Quality Improvement
quality improvement tools
scientific troubleshooting
service industries
statistical process control
Step-by Step Instructions
structured quality improvement process
Suggestion Program
Test Implementation
Wo
Product details
- ISBN 9780527916527
- Weight: 330g
- Dimensions: 210 x 280mm
- Publication Date: 31 Jan 1992
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Paperback
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The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.
Five-Step Problem-Solving Process
Identify the problem: Clearly state what needs improvement.
Analyze: Determine what causes the problem to occur.
- Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
- Test Implement: Implement these actions on a trial basis to determine their effectiveness.
- Standardize: Ensure that useful actions are preserved.
