A01=Ellen Rosskam
A01=Ray Elling
Act Iii
Aggressive Passengers
Air Rage
Airport Baggage Handlers
Author_Ellen Rosskam
Author_Ray Elling
authoritarian management
Cabin Crew
Canadian Labour Congress
Category=KJMV2
Category=KNG
Category=KNXC
Caw
Ceo's Salary
Ceo’s Salary
check-in workers
Collective Bargaining Agents
Destructive Managers
Entire Work Shift
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
High Psychological Job Demands
International Transport Workers
Job Functions
Job Satisfaction Dimensions
Job Strain
labor process theory
Lost Work Time
Low Back Disorders
Lower Back Pain Sufferers
musculoskeletal disorders
occupational burnout
physical pain
psychological distress
Psychological Harassment
psychosocial risks in service work
Recurrent Low Back Pain
White Blood Cells
work organization research
Work Station Design
Workplace Psycho Social Factors
Workplace Violence
workplace violence prevention
Product details
- ISBN 9780895033604
- Weight: 453g
- Dimensions: 148 x 228mm
- Publication Date: 15 Sep 2007
- Publisher: Baywood Publishing Company Inc
- Publication City/Country: US
- Product Form: Hardback
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Based on groundbreaking research on the working conditions of airport check-in workers in two countries, a previously unstudied category of predominantly women workers, Ellen Rosskam describes a form of work characterized as modern-day Taylorism. An occupation greatly affected by new forms of work organization and management practices-caught in the throes of rapid change due to international competition, alliances, mergers, and the application of cost-efficiency strategies-check-in work has been undermined in recent years by the adverse effects of liberalization and technological change.By peeling away the veneer of glamour associated with airport check-in work, Rosskam reveals how changes in work organization in this sector have de-skilled, disempowered, and ultimately demoralized workers. In "Excess Baggage", weaving through the psychological distress, physical pain from musculoskeletal disorders, strain, and violence that check-in workers experience and describe in their own words, a picture emerges of a job perceived to be "safe," "clean," "glamour girl" work, but which is comparable to industrial workplaces that require heavy manual lifting, obligingly performed in skirts, dresses, and pretty little shoes.
