Executive Guide to Implementing Quality Systems
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€142.99
A01=Frank Voehl
A01=Peter Mears
African Green Revolution
APRM
Author_Frank Voehl
Author_Peter Mears
Category=KJMQ
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Category=KJWX
change facilitation
Civil Society
continuous quality improvement leadership
Country Team
customer satisfaction evaluation
Domestic Resource Mobilization
Eliminating User Fees
Emergency Obstetric Care
employee motivation strategies
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High Level Panel's Recommendation
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Low Income Countries
management systems analysis
MCC
MDG Base Poverty Reduction Strategy
MDGs
Middle Income Countries
Monterrey Commitment
Monterrey Consensus
Official Development Assistance
organizational behavior
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Private Sector Development
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Public Administration
Regional Public Goods
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total quality management
UN
Young Men
Product details
- ISBN 9781884015533
- Weight: 544g
- Dimensions: 210 x 280mm
- Publication Date: 01 Aug 1995
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Paperback
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Presenting an unusual and unique system for Continuous Quality Improvement (CQI), this new book is geared for executives who want or need to support quality improvement in their organizations. It is the contributions made by CEO's and upper management that moves the quality process forward, and because of this structure, The Executive Guide to Implementing Quality focuses on the concepts, thinking, and systems necessary for management to operationalize the CQI philosophy.
Because quality is not a management problem but rather a problem that involves and requires all people working together at all levels to participate and cooperate, management must engage the organization in the processes that will improve the quality of their goods or services. It is, however, management's job to lead, organize, structure, motivate, and involve the organization in those strategies and systems that will ensure quality improvement. This book explains how to do that.
Readers are given a series of exercises and explanations that will help them master the skills and understanding required to identify the management systems they need to support their quality improvement. After reading about a concept, they are asked to contribute to exercises designed to inspire creative and innovative thinking and the exploration of multi-functional options. And because it is the job of management to initiate the quality movement, this book shows how to change defensive thoughts like "that won't work for me" into "what is there that will work here."
In addition to showing management how to take the lead in installing CQI in their organization, it also shows how to install the concepts through leadership teams, how to bring out the best in people, how to get top performance from employees and become a world-class organization, and how to reinforce the behaviors necessary to achieve the visions and goals of the organization. This workbook is an easy-and-quick-to-use guide that shows how to identify the support systems that generate desirable outcomes and reinforces them through positive actions.
Peter Mears (University of Louisville, Louisville, Kentucky, USA) (Author) Frank Voehl (Strategy Associates Incorporated, Coral Springs, Florida, USA) (Author
