Feedback Society

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authority construction
Camilla Vasquez
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cross-cultural pragmatics
Customer service
Digital communication
digital sociolinguistics
discourse analysis
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Feedback
Feedback as discursive practice
Intersubjectivity
linguistic feedback mechanisms in business
Online consumer reviews
online review practices
Performance reviews
professional communication
Professional discourse
Sylvia Jaworska

Product details

  • ISBN 9781032883830
  • Weight: 720g
  • Dimensions: 152 x 229mm
  • Publication Date: 04 May 2026
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
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This collection explores the rise of feedback as a discursive practice in everyday life, examining diverse genres and sociocultural contexts.

The volume puts a focus on the “how” of feedback in a range of contexts and communicative settings. Genres examined include performance reviews and online consumer evaluations on such networked spaces as YouTube, Twitter, MOOCs, TripAdvisor, and Meituan, as well as other corporate contexts. Chapters also emphasize cross-cultural and cross-linguistic perspectives by highlighting data from seven different languages. The range of settings, languages, and formats allows for engagement in key questions around feedback as a sociocultural activity with ideological dimensions, such as the construction of authority in feedback, linguistic and cultural differences, and the role of social and economic factors.

This book will be of particular interest to students and scholars in discourse analysis, professional communication, pragmatics, sociolinguistics, and digital media.

Sylvia Jaworska is Professor of Language and Professional Communication in the Department of English Language and Applied Linguistics at the University of Reading.

Camilla Vásquez is Professor of Applied Linguistics in the World Languages Department at the University of South Florida.